Community Guidelines

Last Updated: July 1, 2026

Platino Pharmacy aims to foster a safe, efficient, and mutually respectful environment for both our customers and our pharmacy partners. We require all users to adhere to the following community guidelines.

Guidelines for Customers

• Be Respectful: Treat pharmacy staff, delivery personnel, and platform support teams with courtesy. Abusive or threatening language will not be tolerated.
• Provide Accurate Information: Ensure your delivery addresses, contact numbers, and health information are accurate to prevent delays.
• Upload Genuine Prescriptions: Only upload authentic, unaltered prescriptions issued by a registered medical practitioner. Forging prescriptions is illegal and endangers your health.

Guidelines for Pharmacies

• Maintain Inventory: Ensure your digital stock levels accurately reflect your physical inventory to avoid cancelling customer orders.
• Respond Promptly: Accept, pack, and process orders in a timely manner to provide a great customer experience.
• Sell Authentic Medicines: Never compromise on quality. Source medicines only from authorized distributors.
• Follow Regulations: Strictly adhere to all local healthcare laws, including those governing the dispensing of prescription medication.