Pharmacy Partner Agreement
Last Updated: July 1, 2026
Pharmacy Requirements
To operate on the Platino Pharmacy platform, prospective partners must provide and maintain:
- Valid Drug License
- GST Registration
- Business Registration
- Owner Identity Proof
- Cancelled Cheque for Settlement
- Valid physical store address
Pharmacy Responsibilities
Once verified and onboarded, Pharmacy Partners are strictly responsible for:
- Inventory Accuracy: Maintaining real-time stock levels.
- Medicine Authenticity: Guaranteeing all medicines are genuine and sourced from authorized distributors.
- Pricing: Setting accurate and compliant prices.
- Prescription Verification: Reviewing and validating uploaded prescriptions through a registered pharmacist before dispensing.
- Packaging & Delivery: Ensuring safe, secure, and prompt packaging and delivery of medicines.
- Expiry Monitoring: Tracking batch expiries and never dispensing expired medicines.
- Drug Storage: Maintaining proper storage conditions (e.g., cold chain for insulin).
- Customer Support: Addressing customer queries and resolving issues related to orders.
- Legal Compliance: Adhering to the Drugs & Cosmetics Act and all other relevant local laws.
Pharmacy Agrees
By joining the platform, the Pharmacy explicitly agrees to:
- Maintain valid licenses at all times.
- Sell only genuine medicines.
- Comply fully with the Drugs & Cosmetics Act.
- Maintain an accurate digital inventory and update stock promptly.
- Honor all accepted orders without unreasonable delays.
Platform Rights
Platino Pharmacy reserves the right to manage its ecosystem to ensure safety and quality. We retain the right to:
- Approve or Reject Pharmacy applications.
- Suspend Pharmacy accounts pending investigation.
- Remove specific listings if they violate policy.
- Request additional compliance documents at any time.
- Conduct independent verification of provided information.
Termination
A Pharmacy Partner agreement may be terminated immediately for any of the following reasons:
- Expired, revoked, or suspended Drug License.
- Fraudulent activities or misrepresentation.
- Sale of counterfeit or expired medicines.
- Repeated customer complaints or failure to meet SLAs.
- Any violation of the law or this agreement.